What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

52 reviews·8 themes

eSIM activation and connectivity failures
Users report consistent issues with eSIM activation, inability to connect to networks, or complete lack of data service across multiple countries and devices.
18
reviews
- “I bought a plan for Europe and it barely works in any of the places I’ve visited and I’ve been to small towns and major cities. The e-sim is rubbish.”
- “My esim is not working even though i kept on opening it and closing it and it still didnt work”
- “Does not work on iphone — Loaded the esim, turned on roaming No data”
Poor or unresponsive customer support
Multiple users report that customer service is dismissive, unhelpful, refuses refunds, or fails to resolve technical issues despite repeated attempts.
12
reviews
- “I purchased a 20GB eSIM for Australian and from the start, it didn't work... they acted like complete scammers who didn't deliver a working eSIM and refused to be reasonable.”
- “Terrible Customer Service — Accidentally purchased two eSIMs and they wouldn’t even let me extend the unused one— I wasn’t asking for a refund.”
- “Support Agent was rude and like a robot. Never use this again!”
Incorrect or misleading data usage tracking
Users report inaccurate data consumption alerts (e.g., claiming 80% used when much more remains) or sudden data loss after purchase.
7
reviews
- “Purchased an esim for europe and when it was close to 6GB left got a message saying that I used 80% even tho I had 6-7GB the data said 0 after a few seconds…”
- “In less than a couple of weeks I received a message that my data was 80 % consumed”
- “Scam SIM Card — In less than a couple of weeks I received a message that my data was 80 % consumed”
App and platform usability issues
Users complain about app crashes, unresponsive UI, endless loading screens, poor navigation, and intrusive notifications.
8
reviews
- “Cannot load offer — After clicking on esim it says loading offer might take up to a minute. It never does.”
- “Relentless marketing notifications — App comes in clutch for esims. DO NOT TURN ALLOW NOTIFICATIONS. There is no configuration in the app for this...”
- “The package I bought had a 5G icon , when I bought it 5G never worked, and the 4G speed is very slow 2-5 Mb/s even with full network coverage.”
Payment and refund problems
Users report payment failures, unexpected charges for returns, or refusal to issue refunds despite non-working products.
6
reviews
- “Be careful with return — Even after 2 mins of purchase and obviously before any usage they cut $3 for returns.”
- “Won’t take my credit card — after many attempts, and also talking to my credit card company, their payment process when I take my Visa card – very annoying”
- “They’re likel... reporting to my bank for fraud…. They’re likely a scam”
Language and localization bugs
Users report inconsistent language settings between device OS, app interface, and widgets, including forced display of unwanted languages.
3
reviews
- “Віджет — Система телефону - українська, мова застосунку - англійська, але віджет пропонує тільки роzzійську. Підтримка каже, що так і треба”
- “This Software Highjack my phone and change the language to Rumanian in Google Translate to it’s default.”
- “If you use Apple Pay, they will say that your card has been used before and do not give you reward.”
Unreliable performance in specific regions
Users report consistently poor or non-existent service in targeted countries such as India, Turkey, Vietnam, Central Asia, and South America.
7
reviews
- “This sim doesn’t work in India and Gibraltar if you could help”
- “No data service in Istanbul. I have tried all my best still data service is not working.”
- “Traveled few countries in Central Asia and South America, it’s terrible most of the time and local SIM is always cheaper has better coverage and speed.”
Security and privacy concerns
Users express alarm over unauthorized changes to device settings, potential data theft, and incorrect location detection affecting privacy features.
4
reviews
- “Highjack Software — This Software Highjack my phone and change the language to Rumanian in Google Translate to it’s default. My phone stopped working and was not able connect to any phone network or Wii Fi.”
- “Privacy concern VPN-Private Relay issues. — ...mistakenly identifying my location as Thailand instead of Turkey or the UK.”
- “Pretty sure this app is a scam to collect credit card numbers...”

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