What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

145 reviews·8 themes

App Crashing and Freezing
Reviews mentioning the app crashing, freezing, or being unresponsive
43
reviews
- “Crashes every two patients. It's extremely slow and frustrating.”
- “App is currently unusable secondary to repeated crashes.”
- “Freezes up. Won’t load diagnoses.”
Poor User Interface and Experience
Reviews criticizing the app's user interface, navigation, and overall user experience
31
reviews
- “Terrible app. Needs frequent sign ins. Patient data onerous to enter.”
- “The app is slow and cumbersome.”
- “Horrible interface. Needs to be made more user friendly and allow bill editing to be made much easier.”
Syncing and Updating Issues
Reviews mentioning problems with syncing, updating, or loading data
23
reviews
- “Doesnt Sync Consistently. Cannot confidently bill using the app;”
- “The patient list does not update after many failed attempts to reload the list.”
- “Sync is slow tap interface is delayed, nothing runs smooth or fast.”
Lack of Features and Functionality
Reviews mentioning missing features, limited functionality, or poor design
20
reviews
- “No patient rooms numbers show up on list to the left.”
- “Can't see previous bills either. Not very useful!”
- “Limited list of diagnosis. Could use a major change/ re design.”
Customer Support and Communication Issues
Reviews criticizing the app's customer support, communication, or responsiveness
15
reviews
- “Completely unresponsive customer support.”
- “Tech support does not understand the problem.”
- “Poor customer support. My app Procedure favorites is populated with dozens of repetitive nonsense codes.”
Billing and Charging Issues
Reviews mentioning problems with billing, charging, or payment processing
12
reviews
- “Frequently makes mistakes in visit level you’ve charged.”
- “Can't even insert one bill”
- “Worst billing experience. The app does not work after last update.”
Performance and Speed Issues
Reviews mentioning slow performance, lag, or speed issues
10
reviews
- “Slow app. It takes forever to update my list.”
- “The app response is too slow”
- “Painfully slow and tedious. Each click is followed by processing time...”
Update and Version Issues
Reviews mentioning problems with updates, new versions, or compatibility issues
8
reviews
- “New update is terrible and instead of billing takes directly to procedure code”
- “Latest version crashes nearly every time and is almost unusable.”
- “Crashes in iOS 8. An already bad app is made worse.”

First load takes ~60–120s. Cached after.